Author Topic: Kroger Coming To Jacksonville, Sort Of  (Read 4893 times)

thelakelander

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Kroger Coming To Jacksonville, Sort Of
« on: May 31, 2021, 11:03:27 PM »
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Popular grocer Kroger, one of the largest retailers in the world, is entering the Jacksonville market. But there’s a catch!


Read More: https://www.thejaxsonmag.com/article/kroger-coming-to-jacksonville-sort-of/
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Wacca Pilatka

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Re: Kroger Coming To Jacksonville, Sort Of
« Reply #1 on: June 01, 2021, 09:13:17 AM »
I have never had a worse customer service experience with any company than with Kroger, which is inexplicably the dominant chain in my area.  I find that Kroger employees generally see customers as an inconvenience to their daily lives, and frequently ignore them for 15+ minutes when they are waiting for counter service. 

The final straw for me was when I had ordered cupcakes a week in advance for a charity event I run every year.  I came in at the scheduled time, the night before my event, and was told "we ran out of cupcakes; someone should have called you."  The bakery counter assured me it could make this right and get me the cupcakes the next morning.  I asked to pick them up right at store opening at 7 since I needed to be at the event very shortly afterward to set up.  I gave them some leeway and came in at 7:15 and was told "we haven't started making the cupcakes yet; we will start now."  I spoke to a manager, who didn't understand the timing issue whatsoever and kept trying to offer me a discount.  Later I wrote to national Kroger, who I hoped would do something to make it right, e.g. a donation to my organization; instead, they sent me a generic corporate-speak e-mail about how my concerns had been heard and they would speak to the store.

In 2017 a Publix opened about half an hour west of me, and I cheerfully drive past multiple Krogers every week to go there to experience actual customer service.  And will gladly share my experiences with the miserable Kroger corporation every chance I get.
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BridgeTroll

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Re: Kroger Coming To Jacksonville, Sort Of
« Reply #2 on: June 01, 2021, 09:28:06 AM »
Sounds like Winn-Dixie…
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