As I have never needed to contact a city council member, can someone explain to me how a council person represents each of us? Do they meet with individuals or groups. Are they supposed to remain neutral and not take sides with said individuals or groups? I'd like to have a full understanding of how things get done. Again, I've never had to contact anyone so I have zero knowledge of the workings of such. Thanks.
In theory they should work just like a Representative in Congress. They absolutely can take sides on issues and they serve (in Jacksonville's Government) a very similar role to Congress in terms of checks and balances with the Mayor (they pass bills that go to the Mayor to sign, he can veto which can be overridden with 13 of the 19 council members, etc.). The one difference is there's a total of 19 - 14 district ones (which represent a district of about 70k people if I remember right) and 5 At Large members, who all represent the entire city but have to live in one of 5 geographic groups. As an example, Matt Carlucci is the At Large council member for Group 4. He had to live in Group 4, but the entire city voted on him and represents every citizen in Jacksonville.
My understanding is the number of council members was done as a way to accommodate the 5 members of the Duval County Commission, the legislative body of the Duval County government prior to Consolidation in 1968. I believe also that the At Large Groups (thereby ensuring that the 5 At Large Members lived in different parts of the city) came later.
I bring up Carlucci as I find him hyper responsive, in a good way. He's answered almost every single email I've sent him and he is very engaging. Some on the other hand are not as responsive. Council Members are technically part-time employees and are generally paid as such, making nowhere near the mayor's salary (I believe it's around $50k for council members and $65k for the Council President). All are allowed a full time assistant, and most council members utilize them. The most recent example of one not having an aide was John Cresembeni.