If there are answers in this forum or you know of a link to other forums that will address my issues, please just post that instead of re-iterating the whole thing.
My mother was born in 1924 and has lived in Jacksonville since 1961. My dad died in 1996. To my knowledge she has never been late paying ANY of her debts and was always on time with JEA. If my ciphering is correct, she has been a customer in good standing with JEA for ~49 years.
Mom has scoliosis to the point where her left hip is located up under her ribcage. She has COPD and takes medication daily to help relieve the symptoms. On top of the shear number of years she has lived, she has been diagnosed with Alzheimerâ€™s disease.
All that being said, I am trying to help out the best that I can. I have a brother with a wonderful wife who helps out immensely. Needless to say our resources are already stretched to the max and adding her needs to our daily tasks is often overwhelming. I am in charge of paying most of the recurring bills and must take the blame for letting the electric bill slide 2 times to the point of disconnection. The issue was addressed both times on the day of the disco and power was restored both times in a timely manner.
OKâ€¦ to the pointâ€¦ JEA has imposed an $800.00 deposit to her account and if not paid in full by Monday June 7, 2010 the electricity would be cut off again. My sister-in-law and I have called the 904-655-6000 number and both hit stone walls with rude women offering no assistance and no alternative to the issue. I called JEA in desperation last Friday and decided to see what the recorded message had to say. It offered an extension on paying the bill for 2 weeks (which oddly enough neither of the live women offered). Nowâ€¦ the extension is great, but I donâ€™t believe that I can find the remainder of the balance due in that time extension.
What I need is a direct connection to a corporate officer of JEA (e.g. a Vice President) who can make a compassionate decision to resolve this issue. Alsoâ€¦ if any of you are aware of any foundations in Jacksonville who can help my Mom out with this issue, it would be GREATLY appreciatedâ€¦ Thank you for your time in reading this and any help offeredâ€¦ cr